Utility Billing Department
The Town of Wainwright’s utility department is responsible for the administration and billing of the Town supplied utilities of gas, water & sewer.
Office Hours: Monday – Friday 8:30am – 4:30pm
Phone: (780) 842-3381 Fax: (780) 842-2898
Address: Town Office – 1018 – 2 Avenue, Wainwright, Alberta T9W 1R1
Connect or Disconnect a Service
The Town of Wainwright requires 48 hours notification in order to connect or terminate utility services.
New Service Line
To request a new service line to be installed or relocated, complete and submit an application form. Procedures and costs are on the reverse side of the application form.
Utilities connected in the name of the Property Owner do not require a deposit unless the account becomes delinquent.
When utilities are being transferred from Tenant to Tenant or from Landlord to Tenant the utilities will remain in the Landlords name until the new Tenant has contacted the Town Office and paid the applicable Deposit ($300 for residential and $400 for commercial) in full prior to transfer. The landlord is required to sign an owner agreement before the utilities are transferred into a tenants name.
The Town of Wainwright offers a utility budget payment plan. The budget payment plan is a means of spreading utility charges over a twelve-month period. Your estimated annual utility charges are divided into twelve equal payments with settlement of the account occurring on April 30th annually. Contact the Town of Wainwright’s Utility Billing Department at (780) 842-3381 for more information.
Utility Rates for 2016
Effective January 1st, 2016
Fixed Monthly Charge $16.00
Variable Charge $0.69/cubic meter
Cost of Water Based on current CFB/ASU Charge
Effective January 1st, 2016 the cost of wastewater service for residential premises connected to the Town sewage system and which contains not more than two dwelling units shall be a flat fee of $18.50 per month.
Where there are more than two dwelling units in residential premises or for other properties served by a single water meter, the customer shall pay a rate of:
Effective January 1st, 2016 $0.8853 per cubic metre of wastewater calculated in the manner herein set forth with a minimum of $18.50 per month.
For the purpose of calculating the sewage charge payable by a customer, the volume of wastewater contributed by a customer to the sewage works shall be deemed to be equal to 90% of the water delivered to the customer’s premises.
NATURAL GAS RATES
The Town of Wainwright’s gas distribution lines are owned and maintained by the Town. All profits stay within our community. The Town of Wainwright purchases natural gas from Gas Alberta.
Customers consuming less than 20,000 GJ on an annual basis.
Effective January 1st, 2016
Fixed Monthly Charge $23.00
Variable Charge $1.15/GJ
Commodity Charge Cost of Gas + 2.5%
All rates are subject to the addition of GST.
History of the Gas Prices in the Town of Wainwright
|Month||Cost of Gas||Variable Charge||Rebate||Total / GJ|
The Town of Wainwright works hard to ensure the accuracy of the information provided on your utility bill, please help us by carefully reviewing your bill. Check to ensure that your customer information is correct including your name and service address.
If you find an error on your bill:
Contact the Utility Billing Department at (780) 842-3381, or by e-mail at email@example.com to report any inaccuracies on your bill.
If your bill seems too high or low:
If your water usage (consumption) seems too high or too low:
- Check to ensure that the meter reading located on the meter inside your house matches the meter reading on your remote device located on the exterior of your house and the reading on your bill. Report any differences to the Utility Billing Department.
- Watch for leaky faucets and running toilets. Faulty plumbing can adversely effect your water consumption.
If your gas usage (consumption) seems too high or too low:
- Please contact the utility billing department at (780) 842-3381, or by e-mail at firstname.lastname@example.org.
Paying Your Bill
Choose the payment option that is right for you:
- 1.Pay online or by phone through your bank.
- 2.Pay in person at most banks and financial institutions.
- 3.Sign-up for The Town of Wainwright’s pre-authorized withdrawal program. Tax Auto Pay Form and Utility Auto Pay Form.
- 4.Pay by Mail: Make your cheque payable to the Town of Wainwright and mail to: 1018 – 2 Avenue, Wainwright, AB T9W 1R1
- 5.Pay at the Town Office between 8:30 am – 4:30 pm Monday to Friday (interac is available).
- 6.Make your payment after hours through the mail drop-off box at the Town Office
Please allow sufficient time for payment to reach our office by the “Due Date”. Payment will be applied to your account on the date of receipt at our office.
Avoid a late payment charge by paying your utility bill before the due date shown on the front of your bill. Please contact the Utility Billing Department at (780) 842-3381 to discuss your payment concerns.